Saturday, April 07, 2007

Forrester study: Pure VoIP too complicated for the mass market

Forrester study says user-friendly improvements are needed, pure VoIP is too complicated for the mass market. With VoIP being a fast developing mode of Internet telephony, the competitive edge sees vendors vying for a top place in the market. However in a recent study, "The VoIP Customer Experience: Work in Progress", Forrester analyst Zayera Khan

read more | digg story